550 Cedar Street, Suite 102 San Diego, CA 92101 Google Map Link

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Vitality Aesthetic Institute is a professional nursing corporation providing services for and in collaboration with Alex Roher, MD.

Refund Policy:

At Vitality we offer goods and services that are irrevocable. Therefore, we do not issue refunds for any product or service that has been used in your treatment. In consenting to be treated, clients understand and accept this condition. 

Cancellation Policy: 

Unfortunately, when a patient no shows or cancels without sufficient notice, it is too late to fill the appointment time with another patient. To reschedule more than 24-hours in advance, simply book an appointment for the desired time and make a note to cancel the rescheduled visit.

We ask that you reschedule or cancel at least 1 day before the beginning of your appointment or you will be charged a cancellation fee of $150.00.

Late Arrivals:

We suggest arriving 5-10 minutes prior to your appointment time to allow time to complete paperwork or answer questions about your service you may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you give us a call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so often we cannot exceed that reserved time. If you arrive more than 10 minutes late for your appointment time, your appointment may be shortened or cancelled if there is not enough time to complete the procedure.